Managing clients

The Clients page is where you do most of your day-to-day work as a reseller. It lists every client you manage, gives you the controls for adding new ones, and is the entry point into a per-client view where you can change a client’s status or remove them from your account.

In This Article

• The clients list
• Adding a new client
• The client detail view
• Suspending and reactivating
• Deleting a client

The clients list

The list shows every client on your account in a single table. The columns:

• Email — the client’s contact email, used for plugin license validation and notifications.
• Site URL — the WordPress site the license is issued to.
• Status — active or suspended.
• License — the type of license currently allocated.
• Score — the most recent security score reported by the plugin.
• Last Seen — when the plugin last reported in. A long “Last Seen” gap usually means the site is offline or the plugin has been deactivated.

Use the search box to find a client by email or by URL fragment, and the status filter to narrow the list to active or suspended only. Both controls update the table without reloading the page.

Adding a new client

Click Create Client to open the onboarding modal. You need three pieces of information:

• The client’s contact email.
• The full URL of the WordPress site the license will be issued to (including https://).
• Which license pool to allocate from, if you have more than one.

Submitting the form provisions a license key from the chosen pool and creates the client record. Pass the license key to the client; they install the VMP Security plugin on their site and enter the key under VMP Security → License. Within a few minutes of activation, the client appears in your list with a Last Seen timestamp and a security score.

The client detail view

Click any row in the list to open the client detail view. It shows the same client metadata you saw in the list, plus three rolled-up security counters — total malware findings, firewall blocks in the last thirty days, and the latest security score — and two actions: suspend (or reactivate, depending on current state) and delete. The license key is also visible here as a copyable string, so you can resend it to a client who has lost it.

Suspending and reactivating

Suspend a client when you want to temporarily halt their license without removing them from your account. The pool slot stays allocated to them and their record stays intact; you can reactivate them later with one click and they return to where they were. Suspension is the right tool when a client’s site is paused for a redesign, when payment is overdue and you want to give them a chance to settle, or when you simply need a cooling-off period.

Reactivating restores active status. The client’s plugin re-validates against the backend on its next check-in and starts working again without further intervention from them.

Deleting a client

Delete is the right tool when a client has churned and is not coming back. Deletion removes the client from your account, frees the pool slot for another client, and stops any further alerts on their site. Deletion is intentionally a two-step action because it is harder to reverse than suspending — you cannot un-delete a client and keep their existing license key. If you are unsure whether a client is gone for good, suspend first; you can always delete later.